Welcome to Central Recruitment!
We’re excited to have you on board. This Key information outlines our key values, working standards, and important information to help you succeed.
Our Commitment
- Safe and secure work environment
- Opportunity to reach your full potential
- Happy and content workers contributing to client satisfaction
Finding the Information You Need
- This handbook covers essential details about working with Central Recruitment.
- For more information on policies and procedures, visit our offices or call us at 01254 46080.
- Don’t hesitate to ask if you have any questions.
Equal Opportunities & Diversity
We embrace diversity and strive to create a business culture that reflects this. We actively promote equal opportunities in recruitment and aim to meet client diversity targets.
Availability
We’ll regularly check your availability. However, we understand things change. Please keep us updated on your circumstances to ensure we can offer suitable assignments.
Working Hours
- You’ll be paid for all hours worked, in line with client requirements. Induction details on recording hours will be provided.
- You’re responsible for following the correct procedure – failure to do so may delay your payment.
- Your shifts will depend on client needs, but you’ll be entitled to statutory rest breaks and breaks between shifts.
- You’re entitled to breaks during your shift, including:
- At least 20 minutes for 6 hours worked
- 11 hours between shifts
- 1 day off per week (or 2 days every 14)
Overtime
Overtime is optional. You’ll always have the choice to accept or decline overtime hours.
Pay
- Weekly payments, one week in arrears.
- Payments are made directly into a bank account in your name only.
- If you don’t have a personal bank account, consult with a consultant for alternative payment options.
National Minimum Wage/National Living Wage
Your pay rate will always be at least equivalent to the National Minimum Wage/National Living Wage, as detailed in your Assignment Details Schedule.
Pay Slips
- You’ll receive a weekly, itemized payslip showing hours worked and deductions (Income Tax, National Insurance).
- Payslips are available online. Ensure you provide your correct email address to your consultant.
- Contact [email protected] if you have trouble accessing your payslip or need a printed copy.
Pay Queries
If you think there’s an error on your payslip or believe you’ve been paid incorrectly, please inform us with supporting information. We’ll investigate and make corrections during the following pay period.
Income Tax and National Insurance
You’ll typically pay Income Tax and National Insurance on your wages. These are deducted by the government to fund public services. Consultants can assist with obtaining a National Insurance Number, if needed.
Holidays
- You’ll accrue paid holidays based on hours worked.
- Holiday pay is accrued at a rate of 12.07% of hours worked.
- Your holiday pay will be an average of your pay rate for the previous 52 weeks.
- We’ll inform you of your accrued holiday.
- You’re responsible for ensuring you take your holiday before the year-end (March 31st) to avoid losing it.
- Holidays accrued in the last week of the holiday year can be carried over to the next year but must be used within the first 4 weeks.
Booking Holiday
- Holidays can be taken as half or full days.
- Complete a holiday form and email or hand it to your consultant or supervisor for approval.
- We may be unable to authorize holidays due to operational reasons, especially with short notice.
- Unauthorized absences may lead to disciplinary action.
| **Holidays Required | Notice Period** |
|---|---|
| 1-3 days leave | 7 days minimum notice |
| 4+ days leave | Double notice period (e.g., 4 days = 8 days notice, 1-week holiday = 2 weeks’ notice) |
Export to Sheets
- Holidays can only be requested on days you ordinarily work.
Absence/Lateness
If you’ve accepted an assignment and are booked to work, you have a duty to attend. In case of absence or being late, inform your supervisor or a Central Recruitment staff member as soon as possible, preferably 2 hours before your shift starts. Unauthorized absences are not permitted.
Disciplinary & Grievance
These procedures are designed to maintain appropriate standards of conduct, attendance, and job performance. Failure to meet standards may lead to disciplinary action.
Worker Rights
You have the right to join a trade union and protection from unfair